Managing Difficult Clients in a General Hospital Setting for the

A TOTA Sponsored Event
Live date August 23, 2025
Anatomy Refresher

Learning Objectives:

Define a difficult patient
Identify challenging behaviors
Understand components of difficult encounters
List the four categories of difficult clients per Groves
Review successful skills in working with each client category and type of encounter
Learn to use the CALMER approach
Contrast Groves taxonomy with Osler’s Aphorisms
Cultivate a curiosity that considers a patient’s dignity and humanity

Presenter: Sally Harris King, COTA

TOTAL: 2.0 CEUs/2.0 Contact hours

REGISTRATION FEES: Free for TOTA Members

Choose a Pricing Option

FREE

TOTA Practitioner and Student Members

FREE to current TOTA members!

Cost:

FREE to current TOTA members! Not a member? By becoming a member, you would be supporting your state association and enjoying cost savings while earning CEUs!

Non-Member OT/OTA $20

Non-Member Student $10

$20

TOTA non-member practitioner

Non-Member

1.5 CEU

Cost:

FREE to current TOTA members! Not a member? By becoming a member, you would be supporting your state association and enjoying cost savings while earning CEUs! Each registration form has an optional membership section for non-members who wish to join or those in need of membership renewal.

Non-Member OT/OTA (1 to 1.5 CEU/2 CEUs) $20/$30

Non-Member Student (1 to 1.5 CEU/2 CEUs) $10/$15

$10

Non-member student

1.5 CEU

Cost:

FREE to current TOTA members! Not a member? By becoming a member, you would be supporting your state association and enjoying cost savings while earning CEUs! Each registration form has an optional membership section for non-members who wish to join or those in need of membership renewal.

Non-Member OT/OTA (1 to 1.5 CEU/2 CEUs) $20/$30

Non-Member Student (1 to 1.5 CEU/2 CEUs) $10/$15

A TOTA Sponsored EventLive date August 23, 2025Anatomy Refresher

Learning Objectives:

Choose a Pricing Option

TOTA Practitioner and Student Members

FREE to current TOTA members!

TOTA non-member practitioner

Non-Member

Non-member student

Non-member student

A TOTA Sponsored Event
Live date August 23, 2025
Anatomy Refresher